Our service
Six Star Miami LLC provides luxury chauffeur and ground transportation services in Miami and the surrounding South Florida area. All bookings are subject to vehicle and chauffeur availability.
 
Bookings and confirmation
 

• A booking is only confirmed once you have completed the reservation process and, where required, paid the applicable deposit or full amount, or selected our cash option and received confirmation.

• You are responsible for providing accurate trip details, including date, time, pickup and drop-off locations, and passenger count. We are not responsible for issues caused by incorrect information you provide.

• We reserve the right to decline or cancel any booking at our discretion, including where a vehicle becomes unavailable, in which case any payment made will be refunded.
   

Pricing, deposits, and payment
 

• Prices are shown at the time of booking and include a 20% gratuity. Applicable taxes or fees, if any, will be shown before you confirm.

• You may pay a 50% deposit to reserve your date with the balance due before or on the day of service, pay in full, or select cash on the day, where payment is made directly to your chauffeur at the time of service.

• Deposits and payments are processed by our third-party payment processor. Selecting the cash option reserves your vehicle but no payment is collected online; the full amount is due on the day of your ride.

• If you select cash and do not pay the chauffeur the agreed amount, we may cancel the service.
   

Cancellations and refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

The service, timing, and delays

• We aim to arrive on time and complete every trip to a high standard. However, we are not liable for delays or failures caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents, mechanical issues, or events of force majeure.

• For airport pickups, we ask that you provide accurate flight details. Wait-time policies and any additional charges will be communicated where applicable.

Passenger conduct
 

• Passengers must behave lawfully and respectfully. We may refuse or end service, without refund, in cases of illegal activity, threatening or abusive behavior, or conduct that endangers the chauffeur, the vehicle, or others.

• The maximum number of passengers must not exceed the seating capacity of the booked vehicle.

• Smoking is not permitted in our vehicles. You are responsible for any damage, excessive cleaning, or loss caused by you or your party, and a charge may apply.

Personal belongings

You are responsible for your personal belongings. We are not liable for items lost, left behind, or damaged in our vehicles, though we will make reasonable efforts to return found items.

Limitation of liability

To the fullest extent permitted by law, Six Star Miami LLC's total liability arising out of or relating to any booking or these Terms will not exceed the amount you paid for the service in question. We are not liable for indirect, incidental, or consequential damages.

Insurance
Six Star Miami LLC maintains the insurance coverage required to operate our services. Nothing in these Terms limits any rights you have that cannot be limited under applicable law.

 
Website use

You agree to use our website lawfully and not to interfere with its operation or security. Content on the website is owned by or licensed to Six Star Miami LLC and may not be copied or used without permission.

Changes to these Terms

We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking.

Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Any disputes will be handled in the courts located in Miami-Dade County, Florida.
 
Contact
 
Six Star Miami LLC · help@sixstarmiami.com · (305) 747-6416