Information we collect

When you book a ride or contact us, we may collect:

• Contact details: your name, email address, and phone number.

• Trip details: pickup and drop-off locations, date and time, occasion, number of passengers, and any notes you provide.

• Payment information: when you pay a deposit or full amount, your card details are collected and processed by our third-party payment processor. We do not store your full card number on our systems.

• Communications: messages you send us by email, phone, text, or through the website.

• Technical data: information your browser sends automatically, such as IP address, device type, and pages visited, collected through cookies and similar technologies (see our Cookie Notice).
   

How we use your information

We use your information to:

• Provide, confirm, and manage your booking and chauffeur service.

• Process payments and deposits.

• Communicate with you about your reservation, including confirmations and reminders.

• Respond to your questions and provide customer support.

• Improve our website and services.

• Send you offers or updates, only where you have agreed to receive them.

• Comply with legal obligations and enforce our terms.
   

How we share your information

We do not sell your personal information. We share it only as needed to run our business:

• Payment processor: to process your deposit or payment securely.

• Service providers: such as our website host and communication tools, who process data on our behalf.

• Our chauffeur/operator: trip details necessary to complete your ride.

• Legal and safety reasons: where required by law, or to protect our rights, property, or the safety of others.
   

Data retention

We keep your information only as long as needed to provide our services, comply with legal, tax, and accounting requirements, and resolve disputes.
Your choices and rights
You may request to access, correct, or delete the personal information we hold about you by contacting us at help@sixstarmiami.com. You can unsubscribe from marketing messages at any time using the link in the message or by contacting us. Depending on your location, you may have additional rights under applicable privacy laws.

Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

Third-party links

Our website may link to third-party sites we do not control. This policy does not apply to those sites.

Changes to this policy

We may update this policy from time to time. The "Last updated" date shows when it was last revised.

Contact

Questions about your privacy? Contact Six Star Miami LLC at help@sixstarmiami.com or (305) 747-6416.